St. Grorge, UT, USA, May 31, 2022 -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, announced that it has won three industry awards for its "2021 Consumer Insights about Customer Service" survey. TCN was recognized by 2022 Hermes Creative Awards as a platinum winner in both "Best eBook" and "Best Research/Study" categories. TCN also received a gold award, the highest honor, in "Best Branded Content (eBook)" category for the eBook by 2022 Communicator Awards.
"We’re honored to be acknowledged amongst industry-leading peers by Hermes Creative Awards and Communicator Awards for our 2021 consumer survey," said Terrel Bird, CEO and co-founder of TCN. "As we continue to scale our operations and drive innovation for contact center solutions, we’re confident that our customer-first approach to gauging industry trends will allow us to stay at the forefront of transformation for the future of the call center and customer experience."
TCN’s 2022 Hermes Creative Awards includes two Platinum awards:
Platinum: Best eBook
Platinum: Best Research/Study
TCN’s 2022 Communicator Awards include a Gold award:
Gold: Best Branded Content (eBook)
TCN’s national survey revealed that Americans overwhelmingly prefer to interact with a live person when dealing with customer service centers. The results also show that companies that prioritize good customer service are likely to be rewarded by consumers with increased brand loyalty and positive online reviews.
Posted by Veronica Silva Cusi, news correspondent
A Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers. A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
Published: Thursday, June 2, 2022
|2.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...