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St. Grorge, UT, USA, May 31, 2022 -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, announced that it has won three industry awards for its "2021 Consumer Insights about Customer Service" survey. TCN was recognized by 2022 Hermes Creative Awards as a platinum winner in both "Best eBook" and "Best Research/Study" categories. TCN also received a gold award, the highest honor, in "Best Branded Content (eBook)" category for the eBook by 2022 Communicator Awards.
"We’re honored to be acknowledged amongst industry-leading peers by Hermes Creative Awards and Communicator Awards for our 2021 consumer survey," said Terrel Bird, CEO and co-founder of TCN. "As we continue to scale our operations and drive innovation for contact center solutions, we’re confident that our customer-first approach to gauging industry trends will allow us to stay at the forefront of transformation for the future of the call center and customer experience."
TCN’s 2022 Hermes Creative Awards includes two Platinum awards:
Platinum: Best eBook
Platinum: Best Research/Study
TCN’s 2022 Communicator Awards include a Gold award:
Gold: Best Branded Content (eBook)
TCN’s national survey revealed that Americans overwhelmingly prefer to interact with a live person when dealing with customer service centers. The results also show that companies that prioritize good customer service are likely to be rewarded by consumers with increased brand loyalty and positive online reviews.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
About TCN:
A Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers.
A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
Published: Thursday, June 2, 2022
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