St. George, UT, USA, May 30, 2023 - TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, announced SMS Consent Tracking feature enhancements to its flagship platform, TCN Operator, to help call centers successfully and compliantly communicate with consumers. Offered as a part of the platform’s Natural Language Compliance (NLC) tool, the SMS Consent Tracking feature enables call centers to easily manage consumer consent and stay compliant by tracking and recording individual and channel-specific consent for every contact.
Many contact center technology providers are choosing to move away from SMS communications in the collections industry due to the complexities of consent management and verification required by law under the Telephone Consumer Protection Act (TCPA). TCN is strengthening its commitment to providing SMS communication capabilities with a mission to help its clients communicate effectively with consumers.
"At TCN, we understand the complexities of SMS communication, which is why we prioritize our partnerships with SMS providers and carriers to ensure that we deliver our clients the most secure and supportive experience possible," said Terrel Bird, chief executive officer at TCN. "We are committed to providing our clients with exceptional customer service and easy-to-use solutions that effectively manage SMS communication to optimize productivity and drive revenue."
Posted by Veronica Silva Cusi, news correspondent
A Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers. A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
Published: Wednesday, May 31, 2023
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