#contactcenterworld, @tcn
St. George, UT, USA, July 11, 2023 - TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, announced enhancements to its SMS payment portal’s Text-to-Pay feature, enabling contact centers to use SMS communications for payment processing while maintaining convenience and compliance. This latest enhancement is seamlessly integrated into the TCN Operator platform, empowering contact centers to employ SMS communications for a more streamlined payment processing experience.
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While SMS communications have shown to be effective in a multitude of industries, the healthcare industry, in particular, benefits from using SMS communications for payment processing as it promotes improved patient accessibility and communications as a whole. TCN is currently working with various leading healthcare organizations in transitioning to SMS communications and payment processing.
"We value each of our clients, which is why we take pride in providing them with innovative, supportive solutions tailored to their wants and needs," said McKay Bird, marketing director at TCN. "Payment processing can be a daunting task for businesses and consumers, which is why we wanted to provide our clients with a modernized solution that makes the payment process less stressful and more productive while maintaining compliance."
Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com
About TCN:
A Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers.
A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
Published: Wednesday, July 12, 2023
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