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News : TCN Launches Data Explorer, a New Data Visualization Tool, to Further Enhance its List Management Services Application

#contactcenterworld, @tcn

St. George, UT, USA, April 2022 - TCN, Inc., a global provider of a cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, announced the launch of Data Explorer, a new data visualization tool for its platform’s List Management Services (LMS) application. The new enhancement enables contact centers to proactively streamline data organization and management in real-time, making it easier to achieve higher quality data and meet compliance needs.

"Data Explorer is an intuitive, easy-to-use tool that empowers our clients to streamline data preparation and optimize organizational processes for their call center operations," said Jesse Bird, chief technology officer and co-founder of TCN. "We are confident that Data Explorer sets them up for success by providing more efficient organization and views of their data, and improves omnichannel visibility and consistent compliance."

TCN’s Data Explorer allows users to interact with their data in real-time and allows them to integrate various data sets and channels from different sources while saving time, improving transparency, and reducing the likelihood of errors.

Data Explorer is fully integrated into TCN’s LMS advanced cloud contact center platform. This integration is one of several recent improvements to TCN’s platform, including its Natural Language Compliance tool that adds customizable rules to meet compliance needs as state and federal rules and regulations change over time.

#contactcenterworld, @tcn

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.prweb.com


About TCN:
Company LogoA Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers. A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
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Today's Tip of the Day - Knowledge Based Solution

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Published: Tuesday, April 26, 2022

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2024 Buyers Guide Employee Engagement Solutions

 
1.) 
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Typical Problem!

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The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.

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Motivarnos helps your efforts in managing a constant recognition system that includes trivias, badges and competition elements that drives performance appraisal while agents have an encouraging environment.
 

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