St. George, UT, USA, April 2022 - TCN, Inc., a global provider of a cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, announced the launch of Data Explorer, a new data visualization tool for its platform’s List Management Services (LMS) application. The new enhancement enables contact centers to proactively streamline data organization and management in real-time, making it easier to achieve higher quality data and meet compliance needs.
"Data Explorer is an intuitive, easy-to-use tool that empowers our clients to streamline data preparation and optimize organizational processes for their call center operations," said Jesse Bird, chief technology officer and co-founder of TCN. "We are confident that Data Explorer sets them up for success by providing more efficient organization and views of their data, and improves omnichannel visibility and consistent compliance."
TCN’s Data Explorer allows users to interact with their data in real-time and allows them to integrate various data sets and channels from different sources while saving time, improving transparency, and reducing the likelihood of errors.
Data Explorer is fully integrated into TCN’s LMS advanced cloud contact center platform. This integration is one of several recent improvements to TCN’s platform, including its Natural Language Compliance tool that adds customizable rules to meet compliance needs as state and federal rules and regulations change over time.
Posted by Veronica Silva Cusi, the news correspondent
A Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers. A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
Published: Tuesday, April 26, 2022
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