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News : TCN Launches List Management Services for its Cloud Contact Center Platform

#contactcenterworld, @tcn

St. George, UT, USA, April 21, 2020 -- TCN, Inc., a provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced the launch of its List Management Services (LMS), a new addition to TCN’s cloud contact center platform. TCN’s LMS enables contact centers to streamline and optimize lists for connecting, making it easier to integrate various data sets and channels from different sources while saving time, improving omnichannel visibility and reducing the likelihood of errors.

"Our new List Management Services make it easier for our clients to pipeline and massage data from disparate sources and enrich it with other key TCN services," said Jesse Bird, chief technology officer and co-founder of TCN. "As one more feature that demonstrates TCN’s focus on elevating our customers’ business operations, LMS also opens the door for TCN to deploy many more omnichannel functions to our contact center platform."

LMS is fully integrated into TCN’s cloud contact center platform. This integration is one of several recent improvements made to TCN’s platform, including its Natural Language Compliance tool that adds customizable rules to meet compliance needs as state and federal rules and regulations change over time. TCN also recently launched a refreshed agent portal designed with instant access to agent voicemails, easier navigation and faster transfer times.

#contactcenterworld, @tcn

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tcn.com


About TCN:
Company LogoAs a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete.
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Today's Tip of the Day - Using Suppliers – Be Safe, Not Sorry!

Read today's tip or listen to it on podcast.

Published: Wednesday, April 22, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 
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