St. George, UT, USA, April 21, 2020 -- TCN, Inc., a provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced the launch of its List Management Services (LMS), a new addition to TCN’s cloud contact center platform. TCN’s LMS enables contact centers to streamline and optimize lists for connecting, making it easier to integrate various data sets and channels from different sources while saving time, improving omnichannel visibility and reducing the likelihood of errors.
"Our new List Management Services make it easier for our clients to pipeline and massage data from disparate sources and enrich it with other key TCN services," said Jesse Bird, chief technology officer and co-founder of TCN. "As one more feature that demonstrates TCN’s focus on elevating our customers’ business operations, LMS also opens the door for TCN to deploy many more omnichannel functions to our contact center platform."
LMS is fully integrated into TCN’s cloud contact center platform. This integration is one of several recent improvements made to TCN’s platform, including its Natural Language Compliance tool that adds customizable rules to meet compliance needs as state and federal rules and regulations change over time. TCN also recently launched a refreshed agent portal designed with instant access to agent voicemails, easier navigation and faster transfer times.
Posted by Veronica Silva Cusi, news correspondent
As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete.
Published: Wednesday, April 22, 2020
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