St. George, UT, USA,May, 2019 -- TCN, Inc., a provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced the launch of Natural Language Compliance, a new addition to TCN's existing Compliance Suite. TCN's new intuitive natural language tool enables contact centers and compliance officers to create and add customizable rules that fit the compliance needs of any ongoing campaign. Natural Language Compliance is designed to help users automate compliance and minimize risk as state and federal rules and regulations continue to change over time.
Over the last two years, the Federal Trade Commission (FTC) and the Federal Communications Commission (FCC) have ramped up regulations, rulings and enforcement, issuing some costly penalties for a failure to adhere to the Telephone Consumer Protection Act (TCPA). Taking into account the exhaustive list of frequently changing regulations and restrictions in TCPA, it can be challenging and burdensome for contact centers to stay up-to-date with the latest provisions. As compliance is critical to the overall success and profitability of contact centers, TCN's Natural Language Compliance tool can now easily optimize and deploy existing compliance rules to assist agents in their outreach.
"Natural Language Compliance is a revolutionary feature for the contact center industry that enhances compliance efforts in one user-friendly tool," said Jesse Bird, chief technology officer and co-founder of TCN. "With the addition of Natural Language Compliance, TCN remains committed to providing effective, dependable and innovative cloud-based contact center technology to elevate our customers' business operations."
Posted by Veronica Silva Cusi, news correspondent
As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete.
Published: Friday, May 3, 2019
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