St. George, UT, USA, June, 2021 -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, announced it has been named a finalist for the Best Technology Innovation Vendor: Live Agent Support in the 2021 Global Top Ranking Performers Awards by ContactCenterWorld, a global association for contact center and customer engagement best practices. TCN’s recognition is for its flagship platform that delivers technology with an easy-to-implement, easy-to-configure solution with no hardware required, no monthly contract minimums, no maintenance fees and personalized customer service.
The annual awards program received more than 2,000 entries from more than 80 nations. Now in its 16th year, the awards are considered to be among the most prestigious awards for the contact center industry.
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"TCN is very excited to be recognized by ContactCenterWorld," said McKay Bird, chief marketing officer for TCN. "Our comprehensive platform gives businesses everything they need to run an efficient contact center and, as this award pertains to specifically live agent support, we look forward to continuing TCN’s innovation that empowers agents to be more efficient and effective in serving their customers."
Posted by Veronica Silva Cusi, news correspondent
A Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers. A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Tuesday, June 22, 2021
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