St. George, UT, USA, April 1, 2020 -- TCN, Inc., a provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced the company is offering complimentary outbound communication tools to all current customers and non-customers. In lieu of coronavirus (COVID-19), TCN is equipping companies with the communication tools necessary to connect, update, alert and engage with employees and customers around the globe.
"Leveraging the power of the TCN cloud system, at-home agents can be easily and securely set up via a web browser with no hassle or contract," said Terrel Bird, co-founder and CEO of TCN. "During these trying times, TCN remains steadfast and committed to empowering companies with advanced, cloud-based, omnichannel contact center tools that will keep employers, employees and customers connected and engaged while working from home."
Available immediately, all existing customers and non-customers will have unrestricted access to the below TCN features and services:
Free immediate setup (for at-home use)
Free IVR setup
Free voice recordings
Free outbound notifications to employees via TCN Notify (email, SMS, voice)
TCN Notify enables customers to connect with anyone, anywhere, anytime through TCN’s comprehensive, cloud-based contact center platform. With no hardware or software purchases necessary, TCN Notify offers a range of easy-to-use features for companies to stay in touch with their employees and/or customers via SMS text, email, or voice call with built-in real-time reporting.
Posted by Veronica Silva Cusi, news correspondent
A Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers. A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
Published: Friday, April 3, 2020
In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.
Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.
TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall