News : TCN Releases Updated Version of Call Center Technology Platform
St. George, Utah, August 12, 2014 -- TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, releases the updated version of Platform 3.0, its cloud-based contact center suite. The upgrades made to the platform range from added agent-customer interaction enhancements to detailed reporting capabilities.
"TCN's Platform 3.0 platform has helped streamline and improve our overall in-house call center operations," said Dan Chaney, collections and recovery operations manager and vice president at a financial services company. "The addition of details within the agent dashboard, including call history and service tips has helped reduce the average inbound call time and allowed our agents to service our customers more efficiently."
Platform 3.0 is a cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. Agent-customer interactions are closely monitored, allowing management staff to better analyze campaign success and team performance. Routine and timely activities are streamlined through the solution along with the addition of advanced analytical capabilities.
"By taking a consultative approach to serving our customers, we are constantly looking to the market for feedback and remain committed to providing the most cutting-edge solutions for our customers in a wide range of industries," said Jesse Bird, Chief Technology Officer of TCN. "We remain confident that these newly implanted enhancements will allow our customers to operate more efficiently and cost effectively."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
More Editorial From TCN
As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete.
Published: Wednesday, August 13, 2014