News : TCN Unveils AgentSMS
St. George, UT, USA, May 23, 2017 -- TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced the launch of AgentSMS, a new SMS texting feature for its cloud-based contact center platform, TCN Platform 3.0.
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Fully integrated with TCN Platform 3.0’s business intelligence (BI) suite, AgentSMS enables businesses to engage customers more effectively, enhance communication and increase sales by implementing omni-channel strategies.
"AgentSMS is a highly effective communications tool, and we are confident that it will help businesses communicate with their customers in a more efficient and cost-effective way," said Terrel Bird, CEO and co-founder of TCN. "AgentSMS is just one more tool we’ve added to our comprehensive call center suite to enhance our services, and we are committed to providing the best cloud-based contact center technology to our customers around the world."
Posted by Veronica Silva Cusi, news correspondent
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