News : TCPA and Promero's Call Center Software Solution
Pompano, Florida, Oct 21, 2013 -- Promero, a reseller and hosting provider of call center and CRM software announces that it will provide a separate instance of its cloud based Oracle Contact Center Anywhere solution that eliminates the ability to auto dial or predictively dial telephone numbers.
On October 16, 2013, new FCC rules came into effect that changed how call center operators call mobile phone numbers. FCC Telephone Consumer Protection Act ('TCPA') rules mandate prior express written consent for autodialed calls to cell phones and prerecorded messages by sellers and those making sales calls to consumers. These new rules have created challenges and concerns for call center operations that utilize predictive dialing.
A lack of clarity in the regulations has driven organizations to find solutions that can reduce the risk relative to the Telephone Consumer Protection Act. The confusion stems from the definition of the true meaning of a call center solution that has the ability to store and dial mobile telephone numbers. There is still uncertainty about what exactly is permitted or not permitted and the industry is vigorously petitioning the FCC for clarity.
In lieu of a formal clarification from the FCC as of the time of this communication, Promero advises to consult with legal counsel in order to best determine the proper course of action. In the meantime, Promero's new feature allows call center customer to move forward in a very conservative manner should they decide to dial wireless numbers that lack prior express written consent.
Promero has developed and provides a cloud call center software instance that eliminates the ability to auto dial or predictively dial telephone numbers.
Posted by Veronica Silva Cusi, news correspondent
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About Promero, Inc:
Founded in 2001, Promero is an application service provider of Oracle's Contact Center Anywhere IP multi-channel call center software, ProStar CRM and Lead-Management software. Promero is a Worldwide Oracle PartnerNetwork Certified Partner.
Published: Wednesday, October 23, 2013