#contactcenterworld, @TCS_News
New York, NY, USA and Mumbai, India, Sept, 2020 -- Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a global IT services, consulting and business solutions organization, announced that its unified commerce platform, TCS OmniStore™, has won the Interactive Customer Experience (ICX) Association Elevate Award for Best Omnichannel ICX.
The ICX Association Elevate Awards are given annually to recognize achievements in engaging customer experiences. TCS OmniStore was recognized for using interactive technologies to create transcendent brand experiences that captivate and engage customers across multiple channels, such as mobile, web, and in-store.
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"TCS OmniStore is an outcome of our strong vision, belief in unified commerce and our sustained investments in the Algo Retail suite. By enabling omnichannel by default, the platform helps businesses deliver seamless, connected customer experiences and drive growth. We are pleased to receive the Elevate Award that recognizes our passion for innovation and the market success of our TCS OmniStore platform," said Shankar Narayanan, Business Group Head, Retail, CPG, Travel & Hospitality, TCS.
"TCS OmniStore has leveraged omnichannel technology to enable the customer to take full control of their shopping experience no matter what shopping environment they are most comfortable using," commented Elliot Maras, Editor, KioskMarketplace.com and one of the awards judges.
#contactcenterworld, @TCS_News
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Tata Consultancy:
Tata Communications provides hosted contact center solutions on Cisco HCS. We have our HCS Nodes in US, UK,Germany, India and Singapore thus catering to global customers. We also provide MPLS and Call Collection services thus becoming a single vendor in this domain to provide end to end solutions.
Published: Monday, September 28, 2020
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