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News : TCS Positioned as a Leader in Robotic Process Automation Services

#contactcenterworld, @TCS_News, @forrester

New York, NY, USA and Mumbai, India, Oct. 23, 2019 -- Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a global IT services, consulting and business solutions organization, has been recognized as a Leader in the Forrester Wave™ for Robotic Process Automation (RPA) Services1.

According to the report, "TCS embraces automation throughout its own organization and across its customer base." It added, "TCS has deep technical finesse and structured, mature approaches to assessing processes, identifying opportunities, developing CoEs (which it calls "automation factories") to industrialize RPA, and developing 'garages' to experiment with emerging RPA-adjacent technologies." The report goes on to say: "Firms looking for a partner with an integrated offering to support automation at scale should choose TCS."

"TCS' Machine First™ Delivery Model (MFDM™), powered by intelligent automation and RPA, has been core to our customers' Business 4.0™ transformations. Forward-thinking enterprises are leveraging RPA as a starting point in their automation journeys to ensure better quality process outcomes, higher productivity and superior customer service," said P R Krishnan, Global Head, Enterprise Intelligent Automation and Artificial Intelligence (EIA & AI) practice, TCS. "We believe our positioning as a Leader in this report is a testament to our holistic strategy, comprehensive portfolio of offerings, and market success."

"With our deep contextual knowledge, holistic, consulting-driven approach to automation, strong cognitive service capabilities and broad-based transformation service delivery model, we help customers accelerate their transformation journeys and deliver enhanced customer experiences," added P R Krishnan.

#contactcenterworld, @TCS_News, @forrester

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Tata Consultancy:
Company LogoTata Communications provides hosted contact center solutions on Cisco HCS. We have our HCS Nodes in US, UK,Germany, India and Singapore thus catering to global customers. We also provide MPLS and Call Collection services thus becoming a single vendor in this domain to provide end to end solutions.
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About Forrester:
Company LogoForrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Friday, October 25, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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