News : TD and Cisco Join Forces to Create Customer and Employee Experiences
#contactcenterworld, @Cisco, @td_canada
Toronto, ON, Canada, Jan 11, 2016 -- TD Bank Group (TD) and Cisco Canada (Cisco) announced an agreement to collaborate on technology solutions to create enriched customer and employee experiences.
A dedicated TD-Cisco team will co-create in a designated space and will be the first customer project in Cisco’s new Toronto Innovation Centre, scheduled to open tomorrow in downtown Toronto. Initial areas of focus for the project will include employee mobility, the Internet of Things, contact centre operations and energy conservation.
"This collaboration represents an extension to our customer-centric approach to innovation," said Colleen Johnston, Group Head Direct Channels, Technology, Marketing and Real Estate, TD. "Combining Cisco's global expertise with TD's industry-leading approach to service and convenience will allow us to further advance our exploration into elevating banking experiences for customers as well as employees."
The joint team will take advantage of Cisco’s full product suite and global innovation centres to aid in the research and development process. This will provide TD with the ability to accelerate to market, solutions backed by technology. As part of the agreement, TD will have a period of exclusivity in the Canadian financial services market for certain solutions conceived by the joint-team.
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"We are pleased to embark on this exciting strategic journey with TD. Our innovation collaboration will complement TD’s business digitization initiatives and accelerate their market differentiation goals," said Bernadette Wightman, president, Cisco Canada. "This co-development project is precisely the kind of customer innovation initiatives we look forward to driving from our new Toronto Innovation Centre - bringing Cisco’s world-class expertise, R&D, solutions and technology-enabled business transformation know-how to help drive tangible results."
Cisco expects to announce additional relationships over the next several months.
#contactcenterworld, @Cisco, @td_canada
Posted by Veronica Silva Cusi, news correspondent
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Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
About TD Canada Trust:
TD Canada Trust is the personal, small business and commercial banking operation of the Toronto-Dominion Bank (TD) in Canada. TD Canada Trust offers a range of financial services and products to more than 10 million Canadian customers through more than 1,100 branches and 2,600 ATM Green Machines.
Published: Tuesday, January 12, 2016
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