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News : TD Insurance Creates New Highly Skilled Jobs in New Brunswick

#contactcenterworld, @td_canada

Toronto, ON, Canada, Nov. 30, 2020 -- TD Insurance (TDI) is bringing more jobs to the Atlantic region through the opening of a new bilingual Client Advice Centre (CAC) located in Dieppe, New Brunswick.

TDI is providing Canadians with the insurance advice they need, and, as a Canadian employer, is investing in local jobs, notably in a year of economic uncertainty.

Welcoming new jobs to the region: Melissa Gravelle, Contact Centre Senior Manager, Frank McKenna, Deputy Chair, TD, and Paryse Richard, Contact Centre Team Leader stand outside of TD Insurance's Client Advice Centre in Dieppe, New Brunswick (CNW Group/TD Insurance)

"Our mission to better protect Canadians has never been more important than it is today. In a year of such economic uncertainty, we are very proud to be investing in local jobs and helping support the region's economic recovery from COVID-19. Today's announcement also reinforces our commitment to better support customers in Atlantic Canada as well as our customers all across the country – in both official languages," says Raymond Chun, President & CEO, TD Insurance.

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The TDI CAC expands on TD's existing Dieppe campus, which presently employs almost 1,000 TD employees working in the Canadian Banking Contact Centre and TD Finance Operations. The new TDI space has the capacity for more than 135 people with plans in place to employ approximately 100 full time employees in Moncton by January 2021. With the rise of remote work, we expect our presence in the region to increase beyond current capacity. Building on to TD's existing footprint means all employees in the region will benefit from career growth opportunities across TD and TD Insurance.

"Greater Moncton is a thriving region and a talent draw for the Maritimes," says Frank McKenna, Deputy Chair, TD Bank Group. "We are investing in the future of this province because it possesses the attributes needed to operate a successful business: great people, good quality of life, and a welcoming culture. With the pandemic, we have been able to create a successful work from home model which has led to expanded recruitment across the province, including in northern New Brunswick. TD has a long-standing presence in Atlantic Canada and the creation of these latest jobs underscores our commitment to growth in the region."

"As we continue to navigate COVID-19, we're discovering both new challenges and new opportunities," said Premier Blaine Higgs, "Our changing global landscape has made remote work arrangements commonplace. Professionals across the world can work from anywhere, and more and more are choosing to do that right here in New Brunswick. Our government is proud to support TD as they continue to expand, create jobs, and connect our people to new opportunities across the province. Their choice to do business here is a good sign for the continued growth of our economy."

"TD Insurance is a growth business. And this step in our journey reaffirms our commitment to create new opportunities, build our workforce, attract top talent and focus on our customer's evolving insurance needs," says Chun.

#contactcenterworld, @td_canada

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About TD Canada Trust:
Company LogoTD Canada Trust is the personal, small business and commercial banking operation of the Toronto-Dominion Bank (TD) in Canada. TD Canada Trust offers a range of financial services and products to more than 10 million Canadian customers through more than 1,100 branches and 2,600 ATM Green Machines.
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Today's Tip of the Day - Bring Fun To Work

Read today's tip or listen to it on podcast.

Published: Wednesday, December 2, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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