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News : TD Insurance Creates New Highly Skilled Jobs in New Brunswick

#contactcenterworld, @td_canada

Toronto, ON, Canada, Nov. 30, 2020 -- TD Insurance (TDI) is bringing more jobs to the Atlantic region through the opening of a new bilingual Client Advice Centre (CAC) located in Dieppe, New Brunswick.

TDI is providing Canadians with the insurance advice they need, and, as a Canadian employer, is investing in local jobs, notably in a year of economic uncertainty.

Welcoming new jobs to the region: Melissa Gravelle, Contact Centre Senior Manager, Frank McKenna, Deputy Chair, TD, and Paryse Richard, Contact Centre Team Leader stand outside of TD Insurance's Client Advice Centre in Dieppe, New Brunswick (CNW Group/TD Insurance)

"Our mission to better protect Canadians has never been more important than it is today. In a year of such economic uncertainty, we are very proud to be investing in local jobs and helping support the region's economic recovery from COVID-19. Today's announcement also reinforces our commitment to better support customers in Atlantic Canada as well as our customers all across the country – in both official languages," says Raymond Chun, President & CEO, TD Insurance.

The TDI CAC expands on TD's existing Dieppe campus, which presently employs almost 1,000 TD employees working in the Canadian Banking Contact Centre and TD Finance Operations. The new TDI space has the capacity for more than 135 people with plans in place to employ approximately 100 full time employees in Moncton by January 2021. With the rise of remote work, we expect our presence in the region to increase beyond current capacity. Building on to TD's existing footprint means all employees in the region will benefit from career growth opportunities across TD and TD Insurance.

"Greater Moncton is a thriving region and a talent draw for the Maritimes," says Frank McKenna, Deputy Chair, TD Bank Group. "We are investing in the future of this province because it possesses the attributes needed to operate a successful business: great people, good quality of life, and a welcoming culture. With the pandemic, we have been able to create a successful work from home model which has led to expanded recruitment across the province, including in northern New Brunswick. TD has a long-standing presence in Atlantic Canada and the creation of these latest jobs underscores our commitment to growth in the region."

"As we continue to navigate COVID-19, we're discovering both new challenges and new opportunities," said Premier Blaine Higgs, "Our changing global landscape has made remote work arrangements commonplace. Professionals across the world can work from anywhere, and more and more are choosing to do that right here in New Brunswick. Our government is proud to support TD as they continue to expand, create jobs, and connect our people to new opportunities across the province. Their choice to do business here is a good sign for the continued growth of our economy."

"TD Insurance is a growth business. And this step in our journey reaffirms our commitment to create new opportunities, build our workforce, attract top talent and focus on our customer's evolving insurance needs," says Chun.

#contactcenterworld, @td_canada

Posted by Veronica Silva Cusi, news correspondent

About TD Canada Trust:
Company LogoTD Canada Trust is the personal, small business and commercial banking operation of the Toronto-Dominion Bank (TD) in Canada. TD Canada Trust offers a range of financial services and products to more than 10 million Canadian customers through more than 1,100 branches and 2,600 ATM Green Machines.
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Today's Tip of the Day - “Niceness” Alone Doesn’t Create Customer Loyalty

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Published: Wednesday, December 2, 2020

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