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News : TDCX Continues its Ascent into Europe, Opens a New Campus in Romania

#contactcenterworld, @tdcxgroup

Bucharest, Romania, Feb 17, 2021 -- TDCX opens its second European campus following the successful launch of its Barcelona operations almost 2 years ago. The new campus will be their first in Eastern Europe; in Bucharest, Romania.

Together with its already established office in Barcelona and by modelling the strong Asian business with a European signature, TDCX is aiming to build a strong presence in the region and in Europe by servicing new clients as well as extending some of their regional partnerships into global ones. TDCX expects to employ upwards of 100 people within its first year of operations in Bucharest.

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"I am delighted and excited about this new investment in Romania and of course about this new, personal challenge. Although we are still operating in challenging global period this new market-entry by TDCX is an affirmation of the great talent availability and potential of our country as well as the business services industry. With our beautiful and well-designed offices, our strong people-oriented culture as well as innovation drive, we are very confident that we are going to build a premium BPO that will attract the finest talent in Bucharest to service our global accounts with world class CX," says Daniel Mereuta, Country Director, TDCX Romania.

"Bucharest ticked many boxes for us to perfectly complement our recently established multi-lingual campus in Barcelona. Bucharest is not only one of the best locations in Europe but also offers a rich pool of exceptional and experienced digital talent to complement the high touch Barcelona offering with a consistent and coordinated approach. TDCX is experiencing an outstanding growth period and we are building a strong European arm for the TDCX group and for our global partners" stated Sophie Chelmick, Senior Vice-President, Europe, TDCX group.

#contactcenterworld, @tdcxgroup

Posted by Veronica Silva Cusi, news correspondent
Source: http://business-review.eu

About TDCX:
Singapore-headquartered TDCX provides digital CX solutions, enabling brands to acquire new customers, to build customer loyalty and to protect their online communities. TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence and its global footprint. It serves clients in fintech, gaming, technology, travel and hospitality, digital advertising and social media, streaming and e-commerce. TDCX’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential. TDCX employs more than 17,800 employees across 30 campuses globally, specifically in Brazil, Colombia, Hong Kong, India, Indonesia, Japan, Malaysia, Mainland China, Philippines, Romania, Singapore, South Korea, Spain, Thailand, Türkiye, and Vietnam.

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More Editorial From TDCX

Published: Friday, February 19, 2021

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2023 Buyers Guide
Get Listed
Business Continuity

1.)

Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.)

OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.)	Vads VADS Business Continuity Plan VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.)

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.