#contactcenterworld, @tdcxgroup, @singaporeair
Singapore, Sep 13, 2023 - TDCX (NYSE: TDCX), a digital customer experience (CX) solutions provider for technology and blue-chip companies, has been recognized as an 'Outstanding Partner' at Singapore Airlines’ (SIA) CEO Service Excellence Awards 2023. TDCX received this award for the third consecutive year, a testament to the company's ability to embody SIA’s service vision as it delivers exceptional customer experiences.
Ms. Angie Tay, Group Chief Operating Officer and Executive Vice President, TDCX said, "As the COVID-19 travel restrictions were gradually lifted, many people took to the skies to catch up with loved ones, seek out new experiences and drive commerce. The strong demand for travel meant that airlines were met with a huge increase in customer queries and requests. Coupled with the challenges faced within the air transport industry, the responsibility fell on CX teams to maintain the brand and customer satisfaction while navigating the fast-changing travel rules and regulations. In these times, having a trusted partner who is agile enough to scale its operations in response to fluid business requirements can be a game-changer for companies.
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‘We are honored by this recognition from SIA. We are thankful for SIA’s continued confidence in us and the strong partnership from their team. We look forward to continuing our long-time partnership and to help them elevate their brand through industry-leading CX."
Singapore-headquartered TDCX provides digital CX solutions, enabling brands to acquire new customers, to build customer loyalty and to protect their online communities. TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence and its global footprint. It serves clients in fintech, gaming, technology, travel and hospitality, digital advertising and social media, streaming and e-commerce. TDCX’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential. TDCX employs more than 17,800 employees across 30 campuses globally, specifically in Brazil, Colombia, Hong Kong, India, Indonesia, Japan, Malaysia, Mainland China, Philippines, Romania, Singapore, South Korea, Spain, Thailand, Türkiye, and Vietnam.
About Singapore Airlines:
Singapore Airlines Limited is the flag carrier airline of Singapore.
Published: Wednesday, September 13, 2023
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