San Diego, CA, USA, Nov. 19, 2020 -- netsapiens, a B2B provider of unified communications, collaboration (UC&C) and contact center (CC) solutions for service providers, announces that it has partnered with TeamMate Technology to integrate its SNAPsolution platform with Microsoft Teams. The integration means netsapiens' UC&C platform can be activated as a softphone for any Microsoft Teams User on a netsapiens UC&C solution.
"Microsoft Teams is an important tool for many businesses today – it's undeniable," says Jason Byrne, SVP of Products and Marketing at netsapiens. "Though Teams users are becoming more engaged with the platform than ever, they are increasingly finding themselves limited by the tool's 35 features. In order to incorporate specific functions like the ability to connect to contacts via SMS, they have to turn to individual third parties. This is an inefficient and costly way of upgrading Teams. Our integration with Teams, powered by TeamMate, solves this by enabling users to access our full suite of UC&C as well as CC features directly from within the Teams platform. This is a major win for all involved: our service provider partners benefit by being able to serve new markets and businesses benefit by increasing the efficiency and use cases for a product that is a major part of their operations."
"Microsoft has built a great softphone that is part of Teams software used daily by 115M people around the world. Now anyone running a netsapiens UC&C solution can easily turn that softphone into an endpoint on their system," adds Micah Singer, MD/Founder of TeamMate Technology. "Business customers need advanced call control, extended features and hands-on support that you get from netsapiens service providers, but they also want the team collaboration - chat, documents, meetings - convenience of Microsoft Teams. This is the answer."
Posted by Veronica Silva Cusi, news correspondent
About TeamMate Technology:
TeamMate Technology connects any business phone system to Microsoft Teams. Team collaboration – a significant evolution in communications technology – has created even more choices (and complexity) for the end user. Our mission is to allow the corporate phone system – on-premise, hosted, cloud, whichever flavor, as long it speaks SIP – to integrate seamlessly with other important communications tools used by businesses.
netsapiens, a member of WISPA, provides advanced Unified Communications software to the industry's leading service providers, allowing them to grow their business and become more profitable with next-generation technologies. The NetSapiens SNAPsolution platform is a reliable solution for service providers looking to deliver a wide range of carrier grade VoIP features and functionality to their end-users. This includes Hosted PBX, SIP trunking, contact centers, device provisioning, multi-tenant user portals and more.
Published: Friday, November 20, 2020
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