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News : TeamMate and netsapiens Integrate SNAPsolution UC&C Platform with Microsoft Teams

#contactcenterworld, @netsapiens

San Diego, CA, USA, Nov. 19, 2020 -- netsapiens, a B2B provider of unified communications, collaboration (UC&C) and contact center (CC) solutions for service providers, announces that it has partnered with TeamMate Technology to integrate its SNAPsolution platform with Microsoft Teams. The integration means netsapiens' UC&C platform can be activated as a softphone for any Microsoft Teams User on a netsapiens UC&C solution.

"Microsoft Teams is an important tool for many businesses today – it's undeniable," says Jason Byrne, SVP of Products and Marketing at netsapiens. "Though Teams users are becoming more engaged with the platform than ever, they are increasingly finding themselves limited by the tool's 35 features. In order to incorporate specific functions like the ability to connect to contacts via SMS, they have to turn to individual third parties. This is an inefficient and costly way of upgrading Teams. Our integration with Teams, powered by TeamMate, solves this by enabling users to access our full suite of UC&C as well as CC features directly from within the Teams platform. This is a major win for all involved: our service provider partners benefit by being able to serve new markets and businesses benefit by increasing the efficiency and use cases for a product that is a major part of their operations."

"Microsoft has built a great softphone that is part of Teams software used daily by 115M people around the world. Now anyone running a netsapiens UC&C solution can easily turn that softphone into an endpoint on their system," adds Micah Singer, MD/Founder of TeamMate Technology. "Business customers need advanced call control, extended features and hands-on support that you get from netsapiens service providers, but they also want the team collaboration - chat, documents, meetings - convenience of Microsoft Teams. This is the answer."

#contactcenterworld, @netsapiens

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About TeamMate Technology:
Company LogoTeamMate Technology connects any business phone system to Microsoft Teams. Team collaboration – a significant evolution in communications technology – has created even more choices (and complexity) for the end user. Our mission is to allow the corporate phone system – on-premise, hosted, cloud, whichever flavor, as long it speaks SIP – to integrate seamlessly with other important communications tools used by businesses.
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About NetSapiens:
Company Logonetsapiens, a member of WISPA, provides advanced Unified Communications software to the industry's leading service providers, allowing them to grow their business and become more profitable with next-generation technologies. The NetSapiens SNAPsolution platform is a reliable solution for service providers looking to deliver a wide range of carrier grade VoIP features and functionality to their end-users. This includes Hosted PBX, SIP trunking, contact centers, device provisioning, multi-tenant user portals and more.
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Today's Tip of the Day - Repeat Calls

Read today's tip or listen to it on podcast.

Published: Friday, November 20, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

πŸ“ž Virtual Switchboard
πŸ”Œ SIP trunk
πŸ”’ Virtual number
πŸ“  Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

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