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News : TeamSupport Rolls Out All-New Customer Distress Index
Dallas, TX, Sept 11, 2014 -- With TeamSupport’s new Customer Distress Index reporting feature, customer support teams can now predict customers’ dissatisfaction before it escalates.
TeamSupport.com, a B2B help desk software solutions, released its all-new Customer Distress Index (CDI), allowing customer support teams to proactively monitor customer satisfaction and take steps to resolve issues before it’s too late.
"At TeamSupport, we remain focused on innovative new features that focus on customer experience management so that support teams can serve their customers even better," says Robert C. Johnson, CEO of TeamSupport. "With our latest feature, the Customer Distress Index, customer service teams will benefit from a sophisticated reporting system that can actually calculate when a customer may be getting frustrated and allow them to foresee potential issues before they become a large problem."
With TeamSupport’s new CDI, each customer is assigned a number - The higher the number, the greater potential for a customer to be distressed. An algorithm based on five variables or "weights" calculates each customer’s unique CDI number.
Posted by Veronica Silva Cusi, news correspondent
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TeamSupport, based in Dallas, Texas, is a Web-based help desk and service desk application built specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many awards and is a trusted software provider to prominent business clients around the globe.
Published: Friday, September 12, 2014