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News : TeamSupport Launches New Feature
Dallas, TX, USA, July 1, 2015 --TeamSupport.com, a B2B help desk and service desk software solution, announces the release of a new feature that enables enterprise customers to deliver a consistent customer experience while more effectively and securely managing customer data: Product Lines™. Companies that market products under multiple brands or across distinct divisions now have the option to organize their support activities to mirror their brand or product families via the Product Lines feature.
"Product Lines provide a unique capability by enabling companies to combine multiple products into distinct product families or brands for support and help desk purposes," said Robert C. Johnson, CEO of TeamSupport. "Like all TeamSupport features, Product Lines was designed to meet real-world customer needs, and it has been tested at scale, including with a large technology company that currently uses it to deliver a consistent brand experience to customers across multiple corporate divisions."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Capability And Reliability
More Editorial From TeamSupport
TeamSupport, based in Dallas, Texas, is a Web-based help desk and service desk application built specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many awards and is a trusted software provider to prominent business clients around the globe.
Published: Thursday, July 2, 2015