Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
#contactcenterworld, @teamviewer
Tampa Bay, FL, USA, Jan. 19, 2021 -- TeamViewer, a global provider of secure remote connectivity solutions and workplace digitalization technology, announced its acquisition of Xaleon, an Austrian start-up and provider of customer engagement software. Xaleon's core product is a co-browsing technology that enables a form of GDPR-compliant screensharing in web sessions without installation and transfer of user data.
Oliver Steil, TeamViewer's CEO said: "Xaleon is a great addition to our existing product portfolio. After the acquisition of Ubimax last year we support companies in digitalizing their industrial processes using our combined IoT, Augmented Reality and Frontline solutions. Now we invest in the customer engagement space as we see an increased need for remote customer interactions replacing physical sales and customer services processes as an important part of the value-chain in all industries. We are extremely happy to welcome the highly talented founders of Xaleon and their entire team to the TeamViewer family and are looking forward to strategically develop their customer engagement suite together inside TeamViewer."
Markus Wagner, Xaleon's CEO added: "We are very excited to join TeamViewer and feel already part of the team as we share the same passion and mindset. With TeamViewer's huge global customer base and a joint go-to-market approach we will be able to further leverage our product and enable companies of all sizes to optimize sales and service processes, boost productivity, increase customer satisfaction, reduce churn rates, and enhance the overall quality of customer interaction. We are very proud that blue-chip companies like BMW, Generali and Erste Bank und Sparkasse are already using our solutions for their digital customer interactions."
#contactcenterworld, @teamviewer
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About TeamViewer:
TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 550,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Since the company's foundation in 2005, TeamViewer's software has been installed on more than 2.5 billion devices around the world.
Published: Thursday, January 21, 2021
| 5.) |  CList for Outbound Campaigns Management CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t... (read more) PH: +302109241486 |
| 6.) |  Consilium UniCampaign™ Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des... (read more) PH: (+61) 406 501 368 |
| 8.) |  Genesys PureConnect Genesys PureEngage Tegsoft |
| 15.) |  InterDialog UCCS The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time. The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t... (read more) |
| 16.) |  Custom Outsourced Solutions Tru29 Solutions tailor fits a dialer solution that will truly suit your needs.  |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
