News : TEB Enhances its Customer Journey with SESTEK’s Speech Technologies
#contactcenterworld, @sestek, @teb
Istanbul, Turkey, May 6, 2015 -- Turk Ekonomi Bankasi (TEB), a bank in Turkey and affiliate of BNP Paribas, uses SESTEK’s Call Steering and Voice Biometrics technologies at its contact center to provide enhanced experience to its customers.
While SESTEK Call Steering which is a speech recognition and natural language understanding technology that lets customers say what they want to do and be routed to the right self-service application easily without dealing with complicated IVR menu mazes that cause frustration and dissatisfaction; SESTEK Voice Biometrics provides an authentication method by verifying customers’ identities through their voice easily instead of passwords, PINs and challenge questions.
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Thanks to Voice Biometrics technology, TEB customers can be authenticated by uttering the passphrase: "I want to use my TEB voiceprint" and complete their transactions in a secure way without providing additional personal information or dealing with traditional security measures.
#contactcenterworld, @sestek, @teb
Posted by Veronica Silva Cusi, news correspondent
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SESTEK is a speech and communication technology company operating since 2000 in Turkey with its unique patented technologies, role in university-industry collaboration and strong references from the leading companies of Turkey. SESTEK produces high-tech speech technology solutions which increase the productivity of organizations while reducing their operational costs. By transforming basic speech technologies to effective solutions which address the needs of customer-centric businesses SESTEK helps to improve business performance, enhance customer experience and optimize contact center operation. SESTEK’s state-of-the-art product range includes Voice Biometrics Solutions, Voice of the Customer Solutions, Customer Services Automation Solutions and Productivity & Edutainment Solutions.
About Türk Ekonomi Bankası (TEB):
Türk Ekonomi Bankası (TEB), the prestigious and privileged financial institution in the Turkish banking sector, started its banking activities in 1927. With its ever-expanding branch network and wide range of products and services, TEB continues its brokerage operations in a set of different financial fields such as investment, leasing, factoring and portfolio management. After its public offering in February 2000, TEB became the partner of BNP Paribas, one of the world’s top 10 banks and the largest bank in Euro zone that operates in 85 countries, in February 2005. TEB, with its partnership of BNP Paribas, expanded its expertise in corporate, commercial and private banking to retail banking, small business banking and SME banking. As of February 2011, TEB and Fortis Bank A.Ş. completed their legal merger under TEB brand.
Published: Friday, May 8, 2015
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