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News : Tech Advice Just a Call Away with the Digital Skills Helpline

#contactcenterworld, @vodafonegroup

London, UK, Mar, 2023 - Tech assistance and advice is now available through a new free helpline created by Vodafone and social impact organisation We Are Digital.

Specially trained advisors can help callers, especially those nervous and uncertain about the online world, to gain valuable skills, such as setting up a phone or tablet, connecting to the internet, using online banking and money-saving tools, as well as learning to communicate with friends and family using email and messaging services.

A recent report found that 27% of respondents feel they lack the skills to complete tasks online, despite a growing number of essential services – such as making a doctor’s appointment, banking and accessing benefits – being more easily accessible using the internet.

The Digital Skills Helpline is free to call from any UK mobile or landline, and is open to everyone, whether they are a Vodafone customer or not.

The Digital Skills Helpline is part of Vodafone’s everyone.connected campaign to tackle digital exclusion. The campaign aims to help four million people cross the digital divide by 2025 through free connectivity, affordable products and services, and digital skills training for businesses and communities.

People may also find the Digital Skills Helpline useful if they believe they might be affected by the retirement of Vodafone’s 3G network during 2023.

#contactcenterworld, @vodafonegroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.vodafone.co.uk


About Vodafone:
Company LogoEstablished in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
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Today's Tip of the Day - Security Is A Human Need

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