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News : Tech CU Selects Fonolo's Call-Back Solution to Improve Customer Experience
Toronto, July 22, 2014 -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced that Tech CU (Technology Credit Union) has selected its call-back solution to improve the call center experience for its customers.
By adding Fonolo's In-Call Rescue solution to its call center, Tech CU's customers can now choose to receive a call-back instead of waiting on hold, without losing their place in line. When their turn arrives, the customer's phone will ring and there will be a live agent on the line.
"Providing a superior customer experience is a top priority for us," said Jeannie Sugaoka, SVP of Support Services for Tech CU. "With Fonolo, we have eliminated the need for our members to wait on hold, which respects their time and improves their overall experience. They lead busy, active lives, and we're committed to providing innovative services that they'll value."
"At Fonolo, we're helping organizations like Tech CU deliver an amazing multi-channel experience in the call center with Visual IVR, Call-Backs, Click-to-Call-Back, and Virtual Queuing. Because of our cloud- based approach, Fonolo is compatible with any call center platform, and our SaaS pricing model is easy on the budget," said Fonolo CEO, Shai Berger. "We're thrilled to be a part of the long-term customer engagement strategy at Tech CU."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
More Editorial From Fonolo
Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Published: Wednesday, July 23, 2014