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News : Tech Firm Babble Expands UK Reach with Double Acquisition

#contactcenterworld

London, UK, Aug 18, 2021 -- A communications, contact centre and cyber services provider has made a double acquisition which expands its reach further across the North West and South Coast.

London-headquartered Babble has snapped up Concert (Concert Networks Limited) and 5 Rings (5 Rings Telecom Ltd and 5 Rings IT Ltd) for undisclosed amounts.

The deals - which are the fifth and sixth completed by Babble in 2021 – extend the tech business’s UK-wide footprint.

Concert is located in Winsford, Cheshire, while 5 Rings has bases in West Sussex, Littlehampton and St Albans.

Babble chief executive Matt Parker said: "Our goal has always been to transform the way our customers work through the deployment of the right technology.

"Throughout 2021 we have completed a number of strategic acquisitions aimed to expand, deepen and strengthen our offering, allowing us to serve even more customers across the whole of the UK and beyond.

"Seeking out the UK’s most exciting, innovative tech businesses, that utilise local talent to bring a local touch from local bases is highly valuable to us.

"We’re delighted that the exceptional teams from Concert and 5 Rings are joining us on our journey to becoming the UK’s leading cloud technology business."

Babble now has five hubs across the UK - London, North-West, Midlands, North East and the South Coast - with 200 staff located nationwide.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.business-live.co.uk


About Babble:
Company LogoBabble is a technology business reimagining how we all work. Founded in 2001, the company has helped 2,000 customers with cloud-based solutions that enhance efficiency, flexibility and customer loyalty.Since it was backed by private equity firm, LDC, in 2017, the company has grown through completing five acquisitions with high recurring revenues. The business has over 10,000 cloud-based users, 10,000 mobile connections and 2,000 CCaaS seats.
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Today's Tip of the Day - Do Your Staff Have To Break The Rules To Provide Great Service?

Read today's tip or listen to it on podcast.

Published: Thursday, August 19, 2021

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2024 Buyers Guide Speech Technology

 
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Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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Daisee

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Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
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Eckoh

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Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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