Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies
Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies
Active

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies
Active

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies
Active

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Zakaria AbuKafyeh
Contact Center Director
Malomatia
118
MEMBER
Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
Vodafone Fiji
260
EXECUTIVE MEMBER
Rajrupa Raghavan
Project/Product Owner-Manager
Consultant
215
EXECUTIVE MEMBER
Tracy Hays
Director, Customer Service
Nordic Naturals
55

News : Tech Firm Launches New App to Enhance Customer Experience

#contactcenterworld

Abuja, Nigeria, May, 2023 - Legend, a digital service company with a focus on Fintech, broadband, and mobile services has introduced an App, designed to provide seamless access to users and interactive customer service.

The app called My Legend App, according to the tech company, was developed after studying the major needs and challenges of users, to arrive at the app as a means of solution.

Legend stated that it studied and tried various solutions but only got a deeper appreciation for underlying issues ranging from wide and general factors like social & economic to granular issues like the power switch in a customer’s home being turned off.

"Regardless of the challenges, we had one goal in mind which is to deliver stellar customer service consistent with our intentions and deserving of our customers. After a critical study and analysis of our environment, Legend formally launched a solution, My Legend App, which has been developed as a result of extensive research into customer service and designed to provide top-notch access to the Legend Ecosystem," the company stated.

"The product enables consumers to track their tickets and inquiries so they never have to worry about insufficient information on your Legend services. It further said that the App is available on both iOS and Android platforms and can be downloaded for free from the App Store or Google Play.

‘‘Following the upsurge experienced by telecommunication service providers and customers, we have moved towards an audacious task of delivering the customer service expectations that emerged post-COVID-19 pandemic. While the magnitude of this responsibility can easily be mistaken for regular customer service the pre-COVID-19, expectations are coming out differently from the regular which has made it possible for Legend to transform its services."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://businessday.ng

Today's Tip of the Day - Share the Experience

Read today's tip or listen to it on podcast.

Related Editorial

Published: Monday, May 22, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide
Get Listed
Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
2.) 
Motivarnos

Motivarnos.com
Motivarnos helps your efforts in managing a constant recognition system that includes trivias, badges and competition elements that drives performance appraisal while agents have an encouraging environment.
 

About us - in 60 seconds!

Join Our Team

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =