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News : Tech Mahindra and Bank of Baroda Partner to Deploy Digital Solutions

#contactcenterworld

Mumbai, India, May 31, 2023 - Tech Mahindra, a provider of digital transformation, consulting and business re-engineering services and solutions, announced its partnership with Bank of Baroda, to deploy digital solutions to enhance customer experience. As a part of the partnership, Tech Mahindra has set up a Centre of Excellence (CoE) for the bank’s Contact Centre to equip them with solutions to meet dynamic customer requirements.

The partnership is aimed at digitally enhancing the operations of Bank of Baroda through the deployment of multiple digital solutions in a single model at Contact Centre. As a part of the partnership, Tech Mahindra will provide its technical and software capabilities to digitalize operations at Contact Centre through solutions like speech analytics, quality monitoring tool, knowledge management portal, conversational Interactive Voice Response (IVR), BOT based training tools, among others.

Birendra Sen, Business Head, Business Process Services, Tech Mahindra, said, "Technology has the power to profoundly transform the banking sector and enhance customer experiences by altering traditional banking processes. Our partnership with Bank of Baroda is another step towards empowering the banking sector with new-age technologies and digital solutions. Through our first-of-its-kind Centre of Excellence, we will aim to extensively deploy digital solutions to help Bank of Baroda achieve greater operational efficiency and provide improved services to their end customer. This partnership is yet another landmark in Tech Mahindra’s journey towards becoming a partner of choice for the Indian banking industry."

Dinesh Pant, CGM, Bank of Baroda, said, "Our partnership with Tech Mahindra is a major step forward in ensuring greater operational efficiency and providing immersive experiences to our customers through the deployment of digital solutions across India. Tech Mahindra’s Center of Excellence will help modernize our non-core operations as we march forward in our digital transformation journey."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.techmahindra.com


About TechMahindra:
Company LogoTech Mahindra is a leading provider of solutions and services to the telecommunications industry with a majority stake owned by Mahindra & Mahindra Limited, in partnership with British Telecommunications plc.Company Profile Page

Today's Tip of the Day - Where The System Breaks Down

Read today's tip or listen to it on podcast.

Published: Thursday, June 1, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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