Munich, New York and New Delhi, India, Dec 18, 2019 -- Tech Mahindra, a provider of digital transformation, consulting and business reengineering services and solutions and Celonis, a provider in Process Excellence software, announced a global strategic alliance to drive enterprise performance. They have deployed an Artificial Intelligence (AI) solution for BPS (Business Process Services) to support digital transformation of customers globally.
The new partnership combines Tech Mahindra’s core focus to drive greater business impact for global customers that will accelerate Smart Operations, Automation and Digital Customer Experience leveraging Celonis’ core Process Mining technology. Celonis’ Intelligent Business Cloud not only discovers friction points in customer processes, but monitors for continuous improvement for ways to take actions.
Ritesh Idnani, Global Head - Business Process Services and Products and Platforms, Tech Mahindra, said, "As part of our TechMNxt charter, we continue to drive digital transformation for our customers by leveraging cutting edge technologies. We are very excited to partner with Celonis to align BPS (Business Process Services) with Artificial Intelligence based process mining technology, that will help our customers to drive business outcomes. Celonis is a recognized leader in process mining and we see tremendous value in this partnership."
The joint go-to-market approach will address key verticals like Communications, Media & Entertainment, Healthcare & Life Sciences, Retail & CPG (Consumer Packaged Goods), Banking & Financial Services, Insurance, Travel, Transportation & Hospitality, Hi Tech & Manufacturing, Energy & Utilities, Procurement, Finance Operations.
"This partnership further strengthens our ability to drive process excellence initiatives for our customers by leveraging Tech Mahindra’s Transformation, BPO, and SAP S/4 Managed Services deployment expertise. The partnership helps to significantly accelerate business transformation programs that deliver measurable outcomes for organisations," said, Bastian Nominacher, co-Founder and co-CEO of Celonis.
Posted by Veronica Silva Cusi, news correspondent
Source: Tech Mahindra
Tech Mahindra is a leading provider of solutions and services to the telecommunications industry with a majority stake owned by Mahindra & Mahindra Limited, in partnership with British Telecommunications plc.
Published: Friday, December 20, 2019
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.