Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

News : Tech Mahindra and H2O.ai Establish Center of Excellence

#contactcenterworld, @tech_mahindra

Dallas, TX, USA and New Delhi, India, Dec 3, 2018 -- Tech Mahindra, a digital transformation, consulting and re-engineering provider, and H2O.ai, the open source provider in Artificial Intelligence, announced the establishment of a Center of Excellence to provide Artificial Intelligence (AI) and Machine Learning solutions to enterprise customers. The partnership aims to combine H2O.ai’s enterprise-scale automatic machine learning platform, H2O Driverless AI, with Tech Mahindra’s domain expertise across multiple industries and verticals, in order to bring AI and machine learning solutions to enterprise customers around the world.

Ring2 Dashboards & Wallboards Free Trial

Jagdish Mitra, Chief Strategy and Marketing Officer, Tech Mahindra, said, "A wide variety of Artificial Intelligence (AI) - enabled applications across Communication & Media, Banking, Healthcare, Life sciences, Retail and Manufacturing will unearth opportunities in the coming times. The need of the hour is to democratize knowledge in AI and make it accessible to everyone. As part of our TechMNxt charter, we at Tech Mahindra, are focused on leveraging next gen technologies to solve real business problems of our customers. Through our partnership with H2O.ai, we aim to empower our customers to use Artificial Intelligence and Machine Learning technologies to increase access to AI talent, drive better decision making, and accomplish tasks at a faster pace."

Sri Ambati, CEO and founder at H2O.ai, said, "H2O.ai is democratizing AI making it faster, cheaper and easier for enterprises with our next generation AI platforms. Our partnership with Tech Mahindra and their incredibly visionary leader, CP Gurnani will bring AI to businesses worldwide and help them in the last mile of AI implementation. Size and speed are no longer the key metrics for successful data lake implementations. Good KPIs for AI-first organizations is their ability to experiment faster by automating pipelines, discovering new insights and building AI-first application stores to monetize data with adaptive business processes. H2O is simplifying AI to build trust and our partnership with Tech Mahindra with global centers of excellence will foster a close-knit collaboration with customers and accelerate successful implementations of AI in all verticals."

#contactcenterworld, @tech_mahindra

Posted by Veronica Silva Cusi, news correspondent
Source: Tech Mahindra


About TechMahindra:
Company LogoTech Mahindra is a leading provider of solutions and services to the telecommunications industry with a majority stake owned by Mahindra & Mahindra Limited, in partnership with British Telecommunications plc.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Promoting Your Brand

Read today's tip or listen to it on podcast.

Published: Wednesday, December 5, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8420 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =