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News : Tech Mahindra and Innoveo Drive Digital Transformation to Enhance CX Globally

#contactcenterworld, @tech_mahindra

Zurich, Switzerland & New Delhi India, March 16, 2020 -- Tech Mahindra Ltd. a provider of digital transformation, consulting and business reengineering services and solutions, with Innoveo, a Zurich based technology software provider, announced that the enterprises will partner to drive digital transformation to enhance customer experience globally in Insurance, Banking and Wealth Management. Through this partnership, they will leverage No-Code Platforms to accelerate the launch of custom-built applications for their collective network of clients without software coding in real-time across all banking, wealth management and insurance sectors.

Today’s business models are faced with maturing markets combined with millennial demands for engaging experiences, scarcity of technical talent with the necessary coding expertise, and the critical need to accelerate innovation and enable new business models in order to grow and succeed financially. Tech Mahindra and Innoveo will jointly offer solutions to companies struggling with competitive market demands and critical antiquated legacy systems.

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Gautam Bhasin, Global Head Banking, Financial Services and Insurance, Tech Mahindra, said, "As part of our TechMNxt charter, we at Tech Mahindra are committed to enabling our customers to digitalize their journey and provide enhanced experiences to customers. Through our partnership with Innoveo, Tech Mahindra will enable digitalization of sales and distribution channels for enterprises to ensure launch of new products in real time; help them trade financial and insurance products through multiple distribution channels, and improve efficiency of processes like risk assessment, insurance policies, banking products, policy lifecycle, customer advisory, servicing and claims resolution."

Amir Ghaffar, CEO, Innoveo, said, "While the demands for agility, market proximity and the flexibility to adapt to new trends are constantly increasing, digital businesses are struggling with restrictions in terms of development capacity and the integration capability of its often-monolithic back-end legacy systems. If you want to stay ahead of the competition, you must speed up the introduction of digital solutions and innovative offerings. Tech Mahindra is a global leader in digital transformation and change management across multiple industries. Our partnership and our flagship product Innoveo Skye(R) open up differentiated solutions and opportunities for the customers of our two companies for faster implementation and innovation in the business environment."

#contactcenterworld, @tech_mahindra

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About TechMahindra:
Company LogoTech Mahindra is a leading provider of solutions and services to the telecommunications industry with a majority stake owned by Mahindra & Mahindra Limited, in partnership with British Telecommunications plc.
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Today's Tip of the Day - Listen

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Published: Wednesday, March 18, 2020

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

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OpsTel Services

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The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
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*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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