News : Tech Mahindra Business Process Arm Recognized as a ‘Leader’ in NelsonHall 2019 NEAT Evaluation
New Delhi, India, Oct, 2019 -- Tech Mahindra, a provider of digital transformation, consulting and business re-engineering services and solutions, announced that its Business Process Outsourcing arm has been recognized as a ‘Leader’ for its Customer Experience (CX) services in Retail and Consumer Packaged Goods (CPG) industry by NelsonHall’s 2019 NEAT (NelsonHall Vendor Evaluation and Assessment Tool).
NelsonHall, a global IT (Information Technology) and business process services research and analysis firm, has particularly acknowledged Tech Mahindra BPS for its experience in personalization and customization with retail clients, investments in customer-facing automation through strategic partnership and IP (Intellectual Property), dedicated analytics models, and significant experience in seasonal and peak support with multishore examples.
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Ivan Kotzev, Lead CX Services Analyst with NelsonHall, said, "Tech Mahindra Business Process Services’ proactive service management, investments in self-service, and experience in delivering personalized interactions are well suited for retail and CPG clients. Retail and CPG companies have no choice but to rapidly advance their digital CX through the adoption of real-time analytics and intelligent automation".
Tech Mahindra BPS has been recognized as a ‘Leader’ in two out of three key market segments of the NEAT Evaluation – "CX Improvement Focus" and "Cost Optimization Focus". It has been identified as a ‘High Achiever in the "Revenue Generation Focus" segment.
Ritesh Idnani, President, Business Process Services, Tech Mahindra, said, "Customer experience is a key boardroom priority, and Tech Mahindra has been enabling clients in achieving superior business outcomes through the same. We are happy to be recognized by NelsonHall as a ‘Leader’ in Customer Experience (CX) services for Retail& CPG, reflecting the significant maturity in our offerings for respective vertical. This is a testament of the digital transformational work done by well-trained and digitally enabled associates, strategic amalgamation of new generation technologies like Analytics, Intelligent Automation and Artificial Intelligence, and a strong partnership ecosystem with leading technology providers."
Posted by Veronica Silva Cusi, news correspondent
Source: Tech Mahindra
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Tech Mahindra is a leading provider of solutions and services to the telecommunications industry with a majority stake owned by Mahindra & Mahindra Limited, in partnership with British Telecommunications plc.
Founded in 1998, NelsonHall is a BPO and outsourcing analyst firm.
Published: Tuesday, October 29, 2019