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News : Tech Mahindra Launches a Dedicated Google Cloud Center of Excellence

#contactcenterworld, @tech_mahindra, @google

Hyderabad, India and Dallas, TX, USA, Jan 27, 2020 -- Tech Mahindra, a provider of digital transformation, consulting and business re-engineering services and solutions, has announced the launch of a dedicated Google Cloud Center of Excellence (COE) to drive digital transformation of enterprises globally. Established in Hyderabad, the COE will provide enterprises with access to the technology and services they need to expedite their cloud migration, and deliver tailored solutions to help them move critical workloads like to Google Cloud, develop their Artificial Intelligence (AI) and data analytics solutions, and improve workplace collaboration productivity.

Vivek Gupta, Global Head Cloud Services, Tech Mahindra, said, "Tech Mahindra’s deep industry expertise and proven solutions that focus on seamless modernization of infrastructure, applications and data to the cloud, combined with the power of Google Cloud will help accelerate the Cloud journey for enterprises as they move towards a digital-first future. As part of our TechMNXt charter, Tech Mahindra is focused on leveraging next generation technologies to enable our customers to drive growth and enhance customer experience."

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Tech Mahindra’s dedicated COE will offer its clients a full spectrum of Cloud services, which will include consulting, assessment, migration, optimization and support services for enterprises looking to optimize their workloads on Google Cloud.

Ash Willis, Head of Channels & Alliances, Google Cloud in Asia Pacific said, "We’re excited that Tech Mahindra continues to invest in and grow its Google Cloud practice. Together we provide our customers with secure, scalable and agile cloud-based digital platforms to scale their business and ease their migration to the cloud."

#contactcenterworld, @tech_mahindra, @google

Posted by Veronica Silva Cusi, news correspondent
Source: Tech Mahindra


About TechMahindra:
Company LogoTech Mahindra is a leading provider of solutions and services to the telecommunications industry with a majority stake owned by Mahindra & Mahindra Limited, in partnership with British Telecommunications plc.
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About Google:
Company LogoGoogle Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies.
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Today's Tip of the Day - Look After Your Agents

Read today's tip or listen to it on podcast.

Published: Wednesday, January 29, 2020

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 
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