#contactcenterworld, @tech_mahindra
New Delhi, India, Mar 14, 2022 -- Tech Mahindra, a provider of digital transformation, consulting, and business re-engineering services and solutions, and Celonis, a global provider in execution management, introduced new solutions to further accelerate digital transformation for Tech Mahindra’s customers. These are a result of the two organizations’ business partnership and include Application Service Monitoring, a Digital Customer Service Accelerator (DCSA) and a Business Support Systems (BSS) Transformation Accelerator. The newly launched solutions will support customers’ evolving digital transformation needs.
Birendra Sen, Business Head, Business Process Services, Tech Mahindra, said: "We are clearly in an exciting new era, where riding the data wave is essential for innovation and digital transformation. We are looking forward to further strengthening our long-standing partnership with Celonis and helping to maximize execution capacity in many areas across digital transformation. The Celonis CoE strengthens the deployment of Celonis’ Execution Management System (EMS) with our customers and leads customers to achieve breakthrough levels of performance."
Sajan Dhanuka, Vice President – Operations and Compliance, Vinmar International, said: "Tech Mahindra is an integral part of Vinmar’s journey to improve efficiency by leveraging Celonis. Vinmar is targeting an increase in global supply chain labor productivity along with significant improvement on working capital. Tech Mahindra is helping us to implement Celonis as part of our roadmap, and we are working closely to continually identify process improvement opportunities."
Gene Reznik, Senior Vice President, Ecosystem & Industries, Celonis, comments: "We are very excited about the momentum coming out of our partnership with Tech Mahindra. Our joint solutions built on the Celonis Marketplace are accelerating digital and process transformation initiatives for our global customers."
#contactcenterworld, @tech_mahindra
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.celonis.com
About TechMahindra:
Tech Mahindra is a leading provider of solutions and services to the telecommunications industry with a majority stake owned by Mahindra & Mahindra Limited, in partnership with British Telecommunications plc.
Published: Wednesday, March 16, 2022
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