News : Tech Mahindra Selects Jacada’s Digital Self-Serve Technology to Accelerate Digital Transformation
New Delhi, India, March, 2017 -- Tech Mahindra, a provider in digital transformation, consulting and business re-engineering, has selected Jacada Inc. an international provider of digital customer experience technology, to accelerate the digital transformation of customer operations for clients across industries.
With this collaboration, both the companies are looking at providing the clients better experiences by integrating Tech Mahindra’s Digital Customer Experience Transformational Framework, CareXa, with Jacada’s patented digital self-serve platform, Jacada Interact.
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"While our clients have invested significantly to drive the digital transformation of customer operations, majority of customer interactions are still voice-based. As we continue to move forward, Omni-channel would become crucial to positively impact customer experience," said Jagdish Mitra, Chief Strategy and Marketing Officer, Tech Mahindra. "This collaboration between CareXa and Jacada Interact is well-poised to influence customer behavior by forming sticky digital habits throughout the customer lifecycle, across all physical and voice touch-points, thereby dramatically boosting digital adoption and accelerating the transformation journeys our clients are on."
"Jacada’s Digital Customer Experience solutions are great enablers to the transformation initiatives, led by global consultants like Tech Mahindra," said Guy Yair, Co-Chief Executive Officer of Jacada. "Jacada’s value-driven approach to work with Tech Mahindra on gain-share contracts demonstrating accountability, and our mature public cloud based technology platform which has been pre-integrated into CareXa are key measures of synergy, amongst other aspects of our relationship."
#contactcenterworld, @tech_mahindra, @jacada_inc
Posted by Veronica Silva Cusi, news correspondent
Source: Tech Mahindra
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Tech Mahindra is a leading provider of solutions and services to the telecommunications industry with a majority stake owned by Mahindra & Mahindra Limited, in partnership with British Telecommunications plc.
Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
Published: Tuesday, March 14, 2017
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