News : Motif Closes Operations in Costa Rica
Nov 3, 2014 -- The US-based company Motif announces the closure of its customer support call center in Heredia, north of the Costa Rican capital.
The news was confirmed in a press release signed by local manager Kaushal Mehta, stating, "[The closure] was due to a change in the customer base served by Motif from its Costa Rica facilities."
The company provides technical support for e-commerce, online retail, travel and financial services.
The statement says that all employees in Costa Rica will be dismissed but will receive severance payments punctually according to the country’s labor laws.
"Our main concern is the welfare of our employees. Of 90 staff members currently working in the company, we will be able to help relocate 70 of them in other service companies operating in Costa Rica," the statement said.
Posted by Veronica Silva Cusi, news correspondent
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Motif, Inc. operates as a business process outsourcing (BPO) and knowledge process outsourcing (KPO) company, headquartered in the United States. It offers services such as: * Customer Support - voice, email, and chat * Fraud Prevention - credit card fraud prevention - site monitoring * Social Media Listening * Research and Analytics - data mining and analysis - key opinion leader (KOL) profiling * Back office Processing - retirement services - account reconciliation - mortgage services - insurance services. The company serves ecommerce, auction, retail, travel, telecom, financial services, market research, life sciences industries. Motif, Inc. was founded in 2000 and is headquartered in Sunnyvale, California with delivery centers in Ahmedabad, India; Manila, the Philippines and San Jose, Costa Rica.
Published: Tuesday, November 4, 2014