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News : TechExcel Announces Availability of ServiceWise 9.3
TechExcel, Inc., a provider of IT Service Management and customer support software, announces availability of ServiceWise 9.3. The latest release of the company’s ITSM and support-focused CRM software includes more than 50 new features and customer enhancements that significantly improve user experience and make managing IT service and customer help desk activities more agile and efficient.
"TechExcel provides premium and enterprise strength IT service and customer support solutions that are fully integrated with ALM. With ServiceWise 9.3, incidents submitted can automatically spawn defects, change requests or requirements. While product management and development teams are scheduling, designing, implementing and testing for these items, all updates are reflected automatically back to the support incident," said Dr. Tieren Zhou, TechExcel Founder and Chief Software Architect. "By integrating with ALM requirements in 9.3, TechExcel has completed the final piece needed for a complete integration and our customers can enjoy the best platform for a complete support and development experience."
TechExcel is dedicated to developing ITSM and Customer Support software solutions with built-in intelligence that can be configured by users to optimize their business processes. On-demand web seminars and personal demonstrations of TechExcel ServiceWise are available. Call 800-439-7782 ext 5 or visit www.techexcel.com for additional information.
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More Editorial From TechExcel, Inc.
About TechExcel, Inc.:
TechExcel, Inc. is the leader in unified Application Lifecycle Management as well as Support and Service solutions that bridge the divide between product development and service/support. This unification enables enterprises to focus on the strategic goals of product design, project planning, development and testing, while enabling transparent visibility with all customer-facing initiatives. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina, London and Beijing.
Published: Tuesday, April 1, 2014