News : TechExcel Announces ServiceWise 9.5
TechExcel, Inc., a provider of IT Service Management and customer support software, announces the availability of ServiceWise 9.5, a new release of its ITSM and support-focused CRM software. This latest version of ServiceWise features a modern new Graphic User Interface (GUI) that delivers a significantly greater user experience, combining sophisticated functionality and ease-of-use to increase the productivity of IT support teams and self-service efficiency of internal customers.
ServiceWise also enables service managers to create and organize incident tickets to best suit the needs of their teams. Users can create an unlimited number of fields which can be used as filters for quick access to data; set permissions, views and notifications; and assign visual indicators to ensure high-priority items receive vital "first attention."
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About TechExcel, Inc.:
TechExcel, Inc. is the leader in unified Application Lifecycle Management as well as Support and Service solutions that bridge the divide between product development and service/support. This unification enables enterprises to focus on the strategic goals of product design, project planning, development and testing, while enabling transparent visibility with all customer-facing initiatives. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina, London and Beijing.
Published: Thursday, February 26, 2015