News : TechExcel Announces ServiceWise 9.5
TechExcel, Inc., a provider of IT Service Management and customer support software, announces the availability of ServiceWise 9.5, a new release of its ITSM and support-focused CRM software. This latest version of ServiceWise features a modern new Graphic User Interface (GUI) that delivers a significantly greater user experience, combining sophisticated functionality and ease-of-use to increase the productivity of IT support teams and self-service efficiency of internal customers.
ServiceWise also enables service managers to create and organize incident tickets to best suit the needs of their teams. Users can create an unlimited number of fields which can be used as filters for quick access to data; set permissions, views and notifications; and assign visual indicators to ensure high-priority items receive vital "first attention."
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Today's Tip of the Day - Make Self Service A Breeze
More Editorial From TechExcel, Inc.
About TechExcel, Inc.:
TechExcel, Inc. is the leader in unified Application Lifecycle Management as well as Support and Service solutions that bridge the divide between product development and service/support. This unification enables enterprises to focus on the strategic goals of product design, project planning, development and testing, while enabling transparent visibility with all customer-facing initiatives. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina, London and Beijing.
Published: Thursday, February 26, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...