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News : TechGulf Opens Technical Support Call Centre

#contactcenterworld

Accra, Ghana, Dec 7, 2022 -- TechGulf Ghana Limited, a technology company with the mandate to provide stable and secure data storage hardware and services, has launched a West African technical support call centre in Accra.

Operating from the Accra Digital Centre, it has the capacity of taking at least 2,000 calls simultaneously.

The call centre is expected to, among other things, serve the needs of global businesses, especially those that promote diversity interests.

A ceremony organised to outdoor the centre yesterday was attended by a number of local and foreign dignitaries, including the United States Ambassador to Ghana, Virginia E. Palmer; a Deputy Minister of Communications and Digitalisation, Ama Pomaa Boateng, a Senior Adviser to the Vice-President, Professor Kwaku Appiah-Adu, the Chief Executive Officer (CEO) of TechGulf, Franklin Asare; the CEO of Omatech, McBen Asamoah, and the CEO of Accra Digital Centre, Kwadwo Baah.

Also present at the event was the Managing Director of the Graphic Communications Group Limited, Ato Afful, and Eugenia Osei Boatemaa Okyere of the Ghana Investment Promotion Centre (GIPC).

The CEO of TechGulf expressed excitement that the initiative had been birthed.

"It’s in our lifetime and it’s the beginning of many more to come for our generations yet unborn," Mr Asare said.

For her part, Ms Palmer expressed the support of the US for the project and noted that, "We are proud to see the US–Ghanaian company TechGulf commission this call centre today and build upon the positive momentum in this promising sector at a critical time".

The US Ambassador said she was pleased to see so many young women employed at the centre.

"This project highlights the growing role of ICT-related services in expanding two-way trade between our countries," Ms Palmer added.

The Technical Support Call Centre was borne out of a Memorandum of Understanding (MoU) with Overland Tandberg and GIPC, which seeks to develop seven strategic areas between Ghanaian and U.S tech firms to bridge the digital and diversity divide to attract as many businesses as possible to set up in Ghana.

This includes Overland Tandberg providing GIPC with insights into its technology value chain operations and how it may be helpful to GIPC’s cause as Ghana’s investment promotion agency.

The 24/7 operated 50-seater call centre, which seeks to provide customer support services to global technology companies, will be managed by TechGulf on behalf of Overland Tandberg, in partnership with a local partner, Omatech Limited.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.graphic.com.gh


Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Thursday, December 8, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

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