Ekurhuleni, South Africa, Aug, 2019 -- The City of Ekurhuleni has recently noted that the customer service call centre has been experiencing technical glitches that result in callers being cut off before they are assisted.
According to Nhlanhla Cebekhulu, metro spokesperson, the cut-off happened mainly when callers select an option they are prompted to select.
"The City has, as an interim measure, eliminated the prompt option so that calls are routed directly to any available call centre agent," said Cebekhulu.
"Customers may still able to log their queries through the call centre, or alternatively use My Ekurhuleni App to access services at a tough of a button.
Posted by Veronica Silva Cusi, news correspondent
About Ekurhuleni Metropolitan Municipality:
Ekurhuleni Metropolitan Municipality is a metropolitan municipality that forms the local government of the East Rand region of Gauteng, South Africa. The name Ekurhuleni means place of peace in Tsonga.
Published: Wednesday, August 21, 2019
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