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News : Technology Enabled Care in the Home: Virtual Video Calling Helps Nurses Deliver Vital Patient Care With 8x8

#contactcenterworld, @8x8

London, UK, April 9, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced Bionical Solutions, a healthcare provider, is using 8x8 technology to ensure nurses in the United Kingdom can continue to provide virtual one-to-one care for patients at this critical time.

Bionical Solutions' Clinical Business Unit continues to support patients in the home on behalf of the National Health Services (NHS), however, the current environment means that face-to-face interactions are becoming more challenging whilst patient safety, as always, is at the forefront of all that Bionical does.

Using the 8x8 X Series cloud communications and contact centre solution, Bionical has opened up virtual and video nursing capabilities for all of their staff and patients, allowing them to continue providing personalised care across multiple disease areas virtually. This helps support the transition of patients from hospital to home and reduces the potential of readmissions back into hospital. This in turn minimises bed occupancy to support the influx of COVID-19 patients. Nurses and patients can now safely communicate through text, call, video meetings and messaging apps. Bionical also uses 8x8 technology to enable all clinical contact centre staff to work remotely from home.


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"Being able to quickly adapt the way we provide support to the NHS and renal patients has been critical during this challenging time," said Damian Byrne, Group IT Director, Bionical. "The NHS are doing an amazing job in dealing with the huge demands they face during this pandemic, anything we can do to support them is vital. 8x8 have gone out of their way to help our staff and customers. It's a great partnership we hope to continue growing."

"8x8 is committed to delivering the highest levels of service and support for organisations, particularly during the difficult times we are facing currently," said Samuel Wilson, Chief Customer Officer and Managing Director of EMEA, 8x8, Inc. "The service Bionical is providing for patients who require continued care is invaluable, while ensuring nurses stay safe. We are proud of our team’s effort and the 8x8 cloud communications platform enabling high quality healthcare to continue at a distance."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Language Options

Read today's tip or listen to it on podcast.

Published: Friday, April 10, 2020

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2023 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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