News : Technology Services Industry Association Honors Fuze with Second Support Staff Center Excellence Award
Boston, MA, USA, Nov 26, 2018 -- Fuze, a cloud-based communications and collaboration platform provider for the modern global enterprise, announced it has been designated by the Technology Services Industry Association (TSIA) with Certified Support Staff Excellence Center status in recognition of the company’s superior customer service capability and completion of Level I and II recertification.
In meeting TSIA’s rigorous training and performance requirements, Fuze is the only company in the Unified Communications as a Service (UCaaS) industry to receive both certifications and this distinction.
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"At Fuze, it is our mission that every employee is empowered to do their best work by utilizing our technology," said Vice President of Global Customer Support, David Donatelli. "This award serves as a testament to our teams’ hard work and commitment to our customers as we continue to strive for the best customer experience available in the industry."
Focusing on the evolving needs of its customers, Fuze recently announced new mobile enhancements that will improve the experience for on-the-go users.
"We're honored to publicly recognize and congratulate these leading organizations at TSW for their outstanding achievements, both this year and for several years running," said Thomas Lah, executive director of TSIA. "By going through these rigorous evaluation and certification programs, these companies have proven their dedication to excellence and their unwavering commitment to their customers."
Posted by Veronica Silva Cusi, news correspondent
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Fuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
About Technology Services Industry Association - (TSIA):
Founded in 1989, the Service & Support Professionals Association (SSPA) has grown to become the largest and most influential industry trade group for technology service and support professionals. The Service & Support Professionals Association is now called the Technology Services Industry Association (TSIA).
Published: Wednesday, November 28, 2018
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