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News : TechSee Introduces Continuity,An Omnichannel Solution for Truly Customer-centric Visual Service

#contactcenterworld, @techsee_me

New York, NY, USA, May, 2022 -- TechSee, a provider in Computer Vision solutions for customer service, announced the launch of Continuity, a solution to improve the customer experience by syncing visual customer interaction data between self-service channels, live agent, and field agent interactions. This seamless approach reduces the need for repeated explanation or information entry by providing agents with visual context from the customer's self-support experience. Customer experience teams can now use traditional self-service channels like automated chat, phone, and messaging to capture visual information like video and images as well as guide customers to perform real-world activities using computer vision and AI, and if a live session with an agent is needed, all of the captured information is passed to the agent.

Eitan Cohen, CEO and Co-Founder of TechSee said: "Having to repeatedly explain an issue and repeat or re-enter information throughout a fragmented string of interactions is a frustrating situation we are all familiar with. Techsee's Continuity takes into account the full omnichannel journey, and delivers a continuous, seamless and visual customer experience."

#contactcenterworld, @techsee_me
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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About TechSee:
Company LogoTechSee is a SaaS providing Visual customer support for call centers.
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Today's Tip of the Day - Auto Attendant Options

Read today's tip or listen to it on podcast.

Published: Tuesday, May 24, 2022

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2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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