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News : Tees Valley Mayor Sets Up Call Centre to Support Businesses During Covid-19 Outbreak

#contactcenterworld

Tees Valley, UK, March 20, 2020 -- Tees Valley Mayor Ben Houchen has set up a new call centre to offer advice and support to businesses across Teesside, Darlington and Hartlepool affected by the coronavirus outbreak.

The centre will operate Monday to Friday, 8am-6pm, offering business advice to local companies in this unprecedented situation.

Local people can call the helpline on 01642 662 777 or they can email support@teesvalley-ca.gov.uk

As well as providing specific advice to businesses across the region, the service will also be able to direct callers to other organisations who can provide the appropriate advice where necessary.

Anyone looking to volunteer to help those who are in the most need as a result of the coronavirus outbreak will also be able to get in touch and offer their time and support.

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Working with Stockton-based call handling provider Lemon Business, the service will initially operate with 20 call handlers, but, with the resources and support provided by Lemon, that number will fluctuate as required as the services responds to the volume of calls.

Mayor Houchen has already offered his organisation’s resources to tackle the challenges of the Coronavirus pandemic, and is working with the Local Resilience Forums (LRF), local councils, hospitals, the fire and police services to coordinate a response to make sure people affected are treated as quickly as possible and that those in need of other vital public services continue to receive support.

Mayor Houchen said: "Businesses across Teesside, Darlington and Hartlepool are understandably worried about the coronavirus pandemic and how all the announcements from the Government over recent days will impact them and their business.

"Those who need support and advice will now be able to email in or call our new team of dedicated staff who will be manning the phones with the support of a fantastic local call centre company, giving people the information they need and directing them to the right organisations where necessary.

"Having met with all of our local councils, hospital representatives and others, I’m heartened that everyone is working tirelessly to do all they can to protect vital public services and prepare for what is to come in the weeks and months ahead.

"Our absolute priority is to protect life and do all we can to support the most vulnerable who are at risk. I will continue to do everything I can to make sure local people and businesses are supported through this very difficult time."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://netimesmagazine.co.uk


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Take Cell Numbers

Read today's tip or listen to it on podcast.

Published: Monday, March 23, 2020

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2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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