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News : Tees Valley Mayor Shows Appreciation for Lemon’s Aid in Covid Crisis

#contactcenterworld

Tees Valley, UK, July 27, 2020 - Lemon Business Solutions, a business outsource partner based in Stockton, welcomed Tees Valley Mayor Ben Houchen to its offices, as he came to thank the team for its support during the Covid-19 crisis.

Mr Houchen took a tour of the office to thank its senior leadership team and call centre operators for their hard work in establishing a business support line, designed to give advice and guidance to business owners in the region.

The firm was approached by the Tees Valley Combined Authority (TVCA) in early March, following referral from Mr Houchen, who had stated he was impressed with the professionalism of the operation on a previous visit to its head office.

Lemon was asked to set up a contact centre support line in order to field and answer questions with regard to the government’s response and proposals for business in relation to coronavirus funding and support. 

The lines remain open to continue to help businesses and the firm is in discussion to expand the service across the North East to support business leaders during the Brexit transition later in the year.

Martin Anderson, managing director at Lemon Business Solutions, said: "At outset there were very few knowns, however the TVCA had been working with the government, the Department for Business, Energy & Industrial Strategy and local authorities to put together a Q&A script which would be used by the operators to advise the callers. We also received daily updates which helped to form the content of the information we provided to callers.

"Calls flooded in from day one, with business owners eager to gain advice and assistance with government support and funding available. Initially we operated just in business hours, but we quickly saw a demand for out of hours support and took the decision with the TVCA to expand to full 24/7 coverage to better support Tees Valley businesses.

"To date, through the business support line, our operators have helped hundreds of Tees Valley business with their enquiries across a host of issues, from grant funding, furloughing, VAT, loans and business rates.

"It’s a testament to the hard work of our team that Mayor Houchen personally recommended us to set up the support line and we’re proud to have made such an important contribution to the region in a time of crisis."

Ben Houchen, Tees Valley Mayor, said: "The management of the team did an absolutely fantastic job right at the beginning of the COVID pandemic outbreak. I was just blessed and thankful to find Lemon who do the exact thing that we needed right on our doorstep in the middle of Stockton.

"What we needed was a one stop shop where, as a local business, you could just pick up the phone, with a single phone number, and get the advice and support that they needed."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thenorthernecho.co.uk


Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Tuesday, July 28, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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