Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

News : Teesside Technology Firm Appamondo Announces Plans for Growth

#contactcenterworld, @appamondo

Middlesbrough, England, Mar, 2019 A Teesside tech company is gearing up for further growth with expansion into EU and international markets.

Appamondo, based in Middlesbrough’s Boho One, is a Zendesk Premier Partner established in 2012 specialising in the design, build and deployment of digital help and support services.

"What customers expect today is convenience and rapid service without distraction. Self-management, effortless interaction from smart devices on chat, via forms or social media, are key to retention and increasing lifetime value," he says.

"Thankfully, more and more companies are recognising this and investing seriously in using technology to transform customer experience and keep their customer base happy, which has helped fuel growth of Appamondo."

Director Rick Hutchinson emphasises the role of innovation through tech development, as key to their success.

"In the last few years, we’ve managed to grow the business rapidly and win contracts with national and international brands. We are very agile as an organisation and take this approach into the businesses with whom we work. IT is no longer a lone-function or dark art. Technology is transforming intra-company communication so that it can meet the needs of a more tech-savvy consumer. We demonstrate the art of the possible and make it happen.

"It’s meant we’ve been able to establish ourselves as a sought-after name in custom-built Zendesk applications.

"Continued expansion of our technical resource in the form of developers and service personnel is key to our continued success in the UK and abroad."

Appamondo is a software-as-a-service provider which allows clients to access its services from anywhere in the world. This allows the company to expand in Teesside without the need to open offices in additional locations – something both directors are pleased about.

"Teesside is a thriving digital hub and an inspiring place to work," says Hutchinson.

"From the start, we’ve been committed to employing and nurturing local talent and creating a culture where people enjoy coming to work. That’s reflected in the work we do for clients, which has got us to where we are now.

"We’re proud to be growing our business in the region."

#contactcenterworld, @appamondo

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businessupnorth.co.uk


Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Monday, March 4, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
 
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 14024 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =