News : Tekhnoserv Upgrades Promsvyazbank Call Centre
#contactcenterworld, @Avaya, @Technoserv
Moscow, Russia, Jan 20, 2016 -- Russian integrator Tekhnoserv has upgraded a Promsvyazbank call centre, reports Cnews.ru. The Contact Center Express 2.0 platform from Avaya, which is no longer being supported by the company, has been replaced by Avaya's Interaction Center product.
The project duration is reported at one year and the size of the deal has not been disclosed. There are currently 260 employees at the call centre.
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Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, January 21, 2016
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