News : Telan Associate Selects AMEYO
Gurgaon, Nov 25, 2013 -- Drishti, a Contact Center Solutions provider, announces that Telan Associate, a Filipino BPO, implemented the AMEYO Contact Center Communication Suite. Telan handles outsourced processes of domestic banks and telecom companies. They implemented AMEYO to enhance their customer service offerings by adopting technology to automate and increase the efficiency of their business processes.
Headquartered in Manila, Philippines, Telan Associate runs processes for banks like calling the bank’s customers to remind them of credit card payment dues. All their branches were managing the business using manual dialing via analog/mobile phones. Their processes were all being handled on paper instead of being digital. As a result, Telan missed customer callback requests and had low agent performance. They could not increase productivity unless they automated their communication processes.
Mr. Norman, the CEO and owner of Telan Associate said, "Telan agents were manually dialing out to customers, reminding them about their dues and payments. This was not efficient and agents missed out on callback requests and it delayed due dates further. We also relied on paperwork to gather information but printing customer information forms was tough. All these issues were addressed by AMEYO. The solution has increased efficiency of agents and boosted productivity. Automation has helped us streamline our processes and made it easy for agents. Telan agents are equipped with auto dialers, a robust CRM, and easy lead generation tools."
AMEYO’s facilities enabled Telan to service customer requests for banks. Manual dialing and data gathering was eliminated and it made the agents’ jobs easier. They now focus on improving the quality of calls and generate more leads. AMEYO also adhered to standard network security which is controlled via network firewall. The solution beat out competition like VICIDIAL to deliver Telan’s goals. It countered low productivity with complete automation. While only voice processes have been implemented now, Telan looks to include SMS blast facility, telecom processes, and more banks on the AMEYO platform. Telan also wants centralization of their multiple branches.
Posted by Veronica Silva Cusi, news correspondent
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About Telan Associate:
Telan Associate is a leading call center running outsourced process of domestic banks and telecom companies. They call bank customer and remind them of dues to their credit card payments. They have multiple branches to cover domestic market for connecting states and cities. Telan Associate has received the Best Call Center awards from many banks over years. They are also offering the complete services expected of a Law firm.
Ameyo is an IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.
Published: Monday, November 25, 2013