Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 8 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

News : Telangana: Women Helpline Gets At Least 50 Calls per Day

#contactcenterworld

Hyderabad, India, Sept, 2017 -- As per the records of the Women and Child Welfare Department, at least 50 calls are recorded at the call-centre. Incidentally, these calls come in from women in distress across the state.

Mostly, it is women who have suicidal tendencies and those mentally perturbed who contact the helpline. "The department has always considered the safety and protection of women to be the top priority of the government," said an official of the department.

Ring2 Dashboards & Wallboards Free Trial

Reiterating that women of the state can always call the number on any harassment or trouble they are facing. Whether it issues of sexual harassment, trafficking, stalking, domestic violence or dowry harassment, the helpline will be at their beck and call, he said. The technical support to the programme, is extended by GVK-EMRI and works throughout the year.

Viziendira Boyi, Director, Women and Child Welfare Department said:"The helpline will function 24/7 and provide service to women affected by violence, women seeking emotional support and also provide information about women welfare schemes introduced by the State and Central government".

Explaining their operations, officials of GVK-EMRI said, once they receive a call, the information is collected and is immediately sent to the closest police station. Later, the police arrive at the scene and take the women to the closest Sakhi Centres, Bharosa Centre or Medical Care Units, depending on the situation.

"The women would then be counseled from special officers who would present at the site. Presently, the track record has been very fast. Our officers have responded to these calls in less than few seconds. Once the victim is counseled, we ask her if she would feel safe at the place of harassment. If she is still jittery then we take her to a Swadhar Home or short-stay home for rehabilitation," said Sharada, a project officer with the department.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://telanganatoday.com


Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Thursday, September 28, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
 

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =