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News : Telarus and 8x8 Open Channel Program and Extends Partnership into the UK

#contactcenterworld, @8x8, @telarus

Campbell, CA, USA, Sept 1, 2020 - 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced the international expansion of its partnership with Telarus, LLC, a privately-held distributor of business cloud infrastructure and contact center services. As a partner in the 8x8 Open Channel Program, Telarus has experienced growth partnering with 8x8 in the US and is looking to extend and accelerate business opportunities into the UK for its sales partners.

"We’ve witnessed the transformation of 8x8 into a channel-first company, and experienced phenomenal sales growth participating in the 8x8 Open Channel Program, which was only made possible by the strong performance of our loyal network of sales partners in the US," said Scott Forbush, Senior Vice President of Global Sales at Telarus, LLC. "We now have a great opportunity to take the partnership to the next level and replicate this success for our sales partners in the UK. By working closely with 8x8, we are empowering our sales partners to help organizations accelerate their move to cloud initiatives, ensure business resilience and enhance the customer experience."


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"UK organisations are finally recognizing it is an operational necessity to move away from legacy on-premises communication systems to achieve long-term success," said Greg McVey, Regional Vice President of the UK at Telarus. "We are very excited to extend 8x8's industry-leading communications, collaboration and contact centre solutions to our sales partners in the UK as they guide their customers through this essential transition."

"Our work with the leading partners in the channel is playing an instrumental role in our global growth strategy, and our expanding relationship with Telarus is no exception," said John DeLozier, Senior Vice President & Global Channel Chief at 8x8. "Our partnership continues to grow from strength to strength. Together we are enabling the Telarus network of sales partners in the US and UK to succeed in one of the fastest growing cloud markets as they help customers shift to an operate-from-anywhere, digital-workplace mindset by using cloud communications."

#contactcenterworld, @8x8, @telarus

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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About Telarus:
Company LogoTelarus, Inc., a value added distributor that holds contracts with the world's leading commercial telecommunication carriers, makes it easier and more profitable for solution providers, VARs, and MSPs to sell and source voice, data, and cloud solutions. Our patented GeoQuote platform combines real-time carrier pricing with advanced research features and branded proposals. Telarus' experienced Sales staff is strategically focused on enterprise WAN and high-capacity Ethernet bandwidth solutions, mpls network providers, international mpls, ethernet over copper service providers, making it easier
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Today's Tip of the Day - Background Noise

Read today's tip or listen to it on podcast.

Published: Wednesday, September 2, 2020

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2023 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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