
#contactcenterworld, @edifycx, @telarus
Fishers, IN, and Santa Monica, CA, USA, June 25, 2020 -- Edify Labs, a software company, announced that Telarus, LLC., a privately-held distributor of business cloud infrastructure and contact center services, has joined the Edify Channel Partner Program as a master agent. Telarus is the only master agent with a team dedicated to the contact center industry. The company also lists UCaaS, Mobility/IoT, and Cloud as a few of its specialties.
"Since 2002, Telarus has been helping businesses grow, and we’re always looking for technologies that can help our clients serve customers more effectively, and in the ways they want to be served," said Shane Speakman, VP of Business Development - UCaaS at Telarus. "Edify Huddle breaks the mold as the only cloud-native, unified business communications solution delivered via a single pane of glass, and we look forward to working with the Edify team to deliver this industry-first omnichannel platform to organizations worldwide."
"The tech world is crowded. That’s where Telarus comes in, sharing invaluable insight and experience to help businesses find the best solutions for their employees, customers, and bottom line," said J.P. Dundas, Edify Vice President, Channel Sales & Alliances. "We’re ready to hit the ground running with the Telarus team, partnering together to transform businesses’ internal communications and customer service for the better."
#contactcenterworld, @edifycx, @telarus
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
About Edify:Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee.
About Telarus:Telarus, Inc., a value added distributor that holds contracts with the world's leading commercial telecommunication carriers, makes it easier and more profitable for solution providers, VARs, and MSPs to sell and source voice, data, and cloud solutions. Our patented GeoQuote platform combines real-time carrier pricing with advanced research features and branded proposals. Telarus' experienced Sales staff is strategically focused on enterprise WAN and high-capacity Ethernet bandwidth solutions, mpls network providers, international mpls, ethernet over copper service providers, making it easier
Published: Friday, June 26, 2020
2.) | CNCBA 4PS 4PS Contact Center Management certification; 4PS Registered Coordinator training With five modules as the core, including Strategic, Planning, Personnel management, Process management, Platform(technology & environment) and Performance & data, and containing related and useful concepts & applications in other international standards (including ISO, CSP, SSE), 4PS Contact Center International Standard is compiled by 20 experts with their practical experience, including managers from Top 500 enterprises and large-scale global contact centers, and leaders from industry association. 4PS Contact Center International Standard authentication system is divided into 5 classes, i.e., L1 application-level, L2 application level,L3 application level, L4 profession-level and L5 ben... (read more) |
3.) | CTCOMM Call Centers Contact Centers Admin Training Supervisor Training |
6.) | Happitu Happitu Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times. Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey! We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the... (read more) |
8.) | Manitoba Customer Contact Association Making Training and Development Part of Your Corporate Landscape Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates. Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people. Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall